12.02.2018 21:31

Open bottlenecks & break down barriers

Smart organizations have broken through knowledge barriers by capturing the tacit knowledge of experts and the implicit and unwritten knowledge of corporate culture. These organizations combine this captured expertise with explicit, recorded knowledge available in documents, databases, and data repositories. They then represent their combined expertise in high-fidelity knowledge bases, expert systems, and performance-support tools implanted into daily workflow. Because of the progressive ways smart organizations elicit, store, and share knowledge they innovate, accelerate production, and deliver superior customer service and support.

As an example, consider how our key associate organization, Tacit Connexions in the UK, uncovered hidden knowledge for their customer. Their customer was a European Original Equipment Manufacturer (OEM) of control systems used in power plants. The control systems were undergoing lifetime extensions and the customer was faced with knowledge barriers of three types:

• There were few experts knowledgeable on the systems (bottlenecks) and
• Many experts were retiring (knowledge loss).
• Documentation was dated, unorganized, and spread across multiple areas (knowledge silos).

Breaking the blockades was not only needed, it was required before crippling breakdowns would be impossible to repair!  To mitigate these risks, the organization needed to perform a complete knowledge transfer from retiring experts to new staffers. How did they proceed?

Here’s how it was done…and how your organization could follow a similar process.

Read the entire article here - https://www.ebnonline.com/author.asp?section_id=4098&doc_id=283249&

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